Kitty Malone

Director of Customer Service

Recent Posts

“You Are Making Me Look Bad!”

Apr 19, 2013 11:40:54 AM / by Kitty Malone

Are you prepared to take notes during your one-on-ones? Are you prepared to take notes during your one-on-ones?
Frank Smith and secretary in his office, Sydney, c.1929. Hall & Co., photographer. State Library of New South Wales, Australia.
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“All You Need is Love” For Your Loyal Media Sales Clients

Apr 16, 2013 7:52:20 AM / by Kitty Malone posted in Customer Success, CRM

Don't make your best clients stand in line for the good tickets! Don't make your best clients stand in line for the good tickets!
Miss Elsie Tydings, who had the distinction of purchasing the first ticket sold for a World Series. She was no. 1 in line this morning. Washington, DC, 1924. Library of Congress.
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Two Little Words to Escape Taxes and Your Media Sales One-on-One

Apr 9, 2013 7:43:00 AM / by Kitty Malone posted in CRM

Elephants never forget - do you? Elephants never forget - do you?
Mr. E.H. Bostock, possibly with Dixie the elephant." England, c.1913. Tyne & Wear Archives and Museum.
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A Media Sales Lesson from a Fallen Athlete

Apr 2, 2013 7:54:19 AM / by Kitty Malone posted in Media Sales, Customer Success

Teamwork helps everyone achieve their goals. Work together with your teammates and everybody wins!
Curling group, Montreal, Quebec, 1867. William Notman, photographer. McCord Museum.
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Shouldn't There be a Spring Break in Media Sales?

Mar 26, 2013 6:12:40 AM / by Kitty Malone posted in Account Management

Are you bored with the same old, same old? Are you tired of the same old, same old? Change it up!
Portrait of young man, yawning, c.1854. George Eastman House Collection.
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How to Turn Losing into Winning in Media Sales

Mar 19, 2013 9:56:00 AM / by Kitty Malone posted in Customer Success, Account Management

know the score Know the score when the final buzzer has sounded.
Girl's basketball team, c. 1910. Library of Congress.
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It’SNOW Day to take a Snow Day

Mar 5, 2013 8:08:42 AM / by Kitty Malone posted in Customer Success, CRM, Account Management

Keep your focus on the target, even when it's nasty outside! Keep your focus on the target, even on a snow day!
Man and boy (probably Allakariallak and Phillipoosie), c.1920. Robert J. Flaherty, photographer. McCord Museum.
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I Could Care Less What Their Saying About My Grammer, Spelling, and Punct. Cos Its THEYRE Problem!

Feb 28, 2013 2:12:40 PM / by Kitty Malone posted in Customer Success

Some people find inspiration in cooking their families and their dogs. Some people find inspiration in cooking, their families, and their dogs. Punctuation matters. Yet, there seems to be an epidemic of poor grammar, spelling, and either too much or too little punctuation. As we just celebrated National Grammar Day on March 8, let's pause to consider the state of grammar today.

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Making More Money in Media Sales: Who Brought You to the Dance?

Feb 21, 2013 9:03:31 AM / by Kitty Malone posted in Customer Success

Dance With the One Who Brought You Dance with the one who brought you.
Couples in historical costumes. New York City, c.1900. Underwood and Underwood, publisher. Library of Congress.
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Efficio Solutions Welcomes New Client Services Manager and Trainer for its Media Sales CRM Software

Feb 19, 2013 1:57:13 PM / by Kitty Malone posted in Features and Updates, CRM

COLUMBUS, OH, February 19, 2013 – Efficio Solutions, the premier provider of media sales management software and advanced sales analytics, welcomes MJ Mueller to its customer service team as a client services manager and trainer. 

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