Kitty Malone

Director of Customer Service

Recent Posts

Why Are All My Clients Such Jerks?

Jun 18, 2013 3:39:17 PM / by Kitty Malone posted in Customer Success, CRM, Account Management

How long do you make your clients wait? How long do you make your customers wait?
Passengers in the waiting room at the Greyhound bus terminal at five a.m., Chicago, Illinois., 1943. Esther Bubley, photographer. Library of Congress.
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Don’t Make Me Pull Over This Station! Who is the Head of Your One Big Happy Media Sales Family?

Jun 14, 2013 11:11:48 AM / by Kitty Malone posted in CRM, Account Management

head of media sales family Migrant father and daughter near Harlingen, Texas, 1939. Russell Lee, photographer. Library of Congress.
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I Admit it. I Am “Challenged.” And So Are YOU!

Jun 11, 2013 7:59:20 AM / by Kitty Malone posted in Media Sales, CRM

deal with your weaknesses in media sales Are you organizationally challenged? Get a friend in your office to give you a hand!
Postal clerks sorting the mail, 1890. National Postal Museum.
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Fish Gotta Swim and Birds (and Media Sellers) Gotta Fly

Jun 4, 2013 4:42:25 AM / by Kitty Malone posted in Media Sales, CRM

know your strengths in media sales Your manager will know what your strengths are.
Otto Flint with his manager, c.1912. Library of Congress.
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I Had No Idea She Was Allergic to Seafood! Ways to Manage Your Contacts in Media Sales

May 28, 2013 8:02:21 AM / by Kitty Malone posted in Customer Success, CRM

use your media sales CRM to manage clients Use your media sales CRM to give your memory a boost when you write emails to your clients.
Gas sentry from the Scottish Highlands reading a letter from home on the British Western Front during the First World War. National Library of Scotland.
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We Could Have Won the Lottery, Couldn’t We? How to Win the Media Sales Lottery

May 21, 2013 8:39:21 AM / by Kitty Malone posted in Media Sales, CRM, Account Management

hwo to win the media sales lottery Use your media sales CRM to plan and analyze, just in case you don't win the lottery!
Lucky Elephant. Irish Hospital Sweepstakes parade through Dublin, 1935. Before every draw of winning tickets there was a parade through the city with all of the tickets carried in the boxes you can see in this photo. National Library of Ireland.
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What’s Next? (Because You Just CANNOT Live in Your Parents’ Basement!)

May 14, 2013 8:27:07 AM / by Kitty Malone posted in Media Sales, CRM

be prepared for the next thing in media sales Be prepared, just in case you have to move.
The family of Almond Drake on moving day, 1941. Forced to leave the Pine Camp expansion area, they are moving to a new farm in Adams, New York. Jack Delano, photographer. Library of Congress.
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Do Your Media Sales Roar Like a Lion or are They Baaaaa-d Like a Lamb?

May 7, 2013 8:05:00 AM / by Kitty Malone posted in Media Sales, CRM

The best way to inoculate your business from ups and downs is to plan ahead using media sales CRM and analytics software. The best way to inoculate your business from ups and downs is to plan ahead using media sales CRM and analytics software.
Dr. Schreiber of San Augustine giving a typhoid inoculation at a rural school, San Augustine County, Texas, 1943. John Vachon, photographer. Library of Congress.
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Picking Winners for Your Media Sales Force

Apr 30, 2013 8:28:15 AM / by Kitty Malone posted in Media Sales

How do you pick winners for your media sales team? Do you know how to pick a winner?
Churchill Downs, Louisville, Ky, 1921. Caufield & Shook, photographer. Library of Congress.
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What Do We Do After Boston?

Apr 23, 2013 10:16:57 AM / by Kitty Malone posted in Media Sales, Customer Success

Your job as a media seller is to help your clients with messages that will move buyers. Singing of the national anthem at a University of Miami football game, Coral Gables, Florida, c.1928. State Library and Archives of Florida.
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