Kitty Malone

Director of Customer Service

Recent Posts

Old School vs. New School – Game On!

Aug 20, 2013 9:32:45 AM / by Kitty Malone posted in Media Sales, CRM, Account Management

Old School vs. New School in media sales It can be challenging to learn new technical skills, but it will bring value to your business career.
Women workers install fixtures and assemblies to a tail fuselage section of a B-17F bomber at the Douglas Aircraft Company, Long Beach, California, 1942. Library of Congress.
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Danger, Will Robinson! Warning Signs for Media Sales Managers

Aug 13, 2013 8:12:14 AM / by Kitty Malone posted in Media Sales, CRM, Account Management

what are the warning signs to which media sales managers should pay attention Be ready to respond when the alarms go off!
Group of firemen, c.1866. Library of Congress.
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Getting the 4-1-1 in Media Sales: How to Ask Those Hard Questions

Aug 6, 2013 11:16:15 AM / by Kitty Malone posted in Customer Success, CRM

how to ask those hard questions in media sales It's always a good idea to manage expectations up front.
Farm Security Administration dentist reassures migrant child who is making her first visit to a dentist. FSA dental trailer at the FSA camp for farm workers. Caldwell, Idaho, 1941. Russell Lee, photographer.Library of Congress.
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Turning Up the Heat: Asking Hard Questions in Media Sales

Jul 30, 2013 9:02:24 AM / by Kitty Malone posted in Media Sales, Customer Success

turn up the heat in media sales It's time to turn up the heat on your media sales routine!
Tinted photograph of bonfire, c.1920, Oregon State University Special Collections & Archives Research Center.
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It’s All in the Build Up - Cruising to Renewals in Media Sales

Jul 23, 2013 11:01:42 AM / by Kitty Malone posted in Customer Success, CRM

cruise to renewals in media sales Help your clients chillax by keeping them engaged in the sales process and informed about next steps.
Passengers sitting on the deck of SS Orungal, c.1930. Samuel J. Hood Studio collection of the Australian National Maritime Museum.
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Don't Be a Media Sales Airline

Jul 16, 2013 7:43:42 AM / by Kitty Malone posted in Media Sales, Customer Success

don't be a media sales airline Are you giving your customers a fair price for add-ons?
Pacific Southwest Airlines flight attendants. San Diego Air and Space Museum Archive.
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When Are They Going to Make a Reality Show About Media Sales?

Jul 9, 2013 6:27:42 AM / by Kitty Malone posted in Media Sales, CRM

media sales reality show Is winning in the cards? It is when you use your CRM to prepare!
Florence Lee, c.1912. Bain News Service, publisher. Library of Congress.
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Call Me — Maybe? How to Communicate More Effectively in Media Sales

Jul 3, 2013 2:30:11 PM / by Kitty Malone posted in Media Sales, Customer Success, CRM

media sales communication Go analog! Pick up the phone!
Genevieve Clark, c.1912. Library of Congress, George Grantham Bain Collection.
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What Should Media Sellers Light the Fuse To?

Jul 2, 2013 7:39:52 AM / by Kitty Malone posted in CRM, Account Management

media sales account management You don't need fireworks to blow up your account list, just a good media sales CRM.
July 4th fireworks, Washington, D.C., 2007. Carol M. Highsmith's America, Library of Congress, Prints and Photographs Division.
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5 Ways Media Sales Managers Can Avoid the Summertime Blues

Jun 25, 2013 4:56:40 PM / by Kitty Malone posted in Media Sales

media sales managers beat summertime blues Have a Christmas in July sales meeting to brainstorm ideas for a holiday promotion!
Santa Claus at the beach, Panama City Beach, Florida, 1956. Francis P. Johnson, photographer. State Library and Archives of Florida.
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