My Flight Will Cost What? Don't Leave Your Media Sales Customers Guessing About Pricing

Mar 27, 2013 8:40:26 AM / by Chris Crawford posted in Customer Success

How do you decide how to price your inventory? John M. Gonatos in his curio shop with assistant Niki Vasilikis: Tarpon Springs, Florida, 1942. State Library and Archives of Florida.</em How do you price your inventory?
John M. Gonatos in his curio shop with assistant Niki Vasilikis, Tarpon Springs, Florida, 1942. State Library and Archives of Florida.
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How to Turn Losing into Winning in Media Sales

Mar 19, 2013 9:56:00 AM / by Kitty Malone posted in Customer Success, Account Management

know the score Know the score when the final buzzer has sounded.
Girl's basketball team, c. 1910. Library of Congress.
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It’SNOW Day to take a Snow Day

Mar 5, 2013 8:08:42 AM / by Kitty Malone posted in Customer Success, CRM, Account Management

Keep your focus on the target, even when it's nasty outside! Keep your focus on the target, even on a snow day!
Man and boy (probably Allakariallak and Phillipoosie), c.1920. Robert J. Flaherty, photographer. McCord Museum.
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I Could Care Less What Their Saying About My Grammer, Spelling, and Punct. Cos Its THEYRE Problem!

Feb 28, 2013 2:12:40 PM / by Kitty Malone posted in Customer Success

Some people find inspiration in cooking their families and their dogs. Some people find inspiration in cooking, their families, and their dogs. Punctuation matters. Yet, there seems to be an epidemic of poor grammar, spelling, and either too much or too little punctuation. As we just celebrated National Grammar Day on March 8, let's pause to consider the state of grammar today.

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Making More Money in Media Sales: Who Brought You to the Dance?

Feb 21, 2013 9:03:31 AM / by Kitty Malone posted in Customer Success

Dance With the One Who Brought You Dance with the one who brought you.
Couples in historical costumes. New York City, c.1900. Underwood and Underwood, publisher. Library of Congress.
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Managing Your Customer Relationships

Oct 16, 2012 9:04:03 AM / by Matthew Longhouse posted in Customer Success, CRM, Account Management

Do you know enough about your customers to tell them apart? Do you know enough about your customers to tell them apart?
Women sorting silk cocoons, Antioch, Syria, c. 1913. Underwood & Underwood, publisher. Library of Congress.
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